To understand why traditional LMS’ are no longer keeping up with commonplace organisational requirements (and thus have commenced trailing in relevance) one has to first understand their legacy: the first generation of commercialised, purpose-built LMS’ appeared on the market in mid 1990’s during the dawn of modern networking and initially gravitated towards higher education. While primitive by todays’ standards, the primordial LMS featured little more than a file sharing environment coupled with bulletin board functionality, amongst a few basic other features. Soon enough there were a number of LMS’ on the market with each one comprising different standards that began finding their way into the corporate space. At the time the potential of electronic learning (hence: eLearning) did not go unnoticed to governmental agencies in the USA, who latched onto the medium as a way to train workers in different departments. As was to be expected, each agency developed their own content standards and / or proprietary LMS, which quickly led to a disjointed educational effort. This disarray of content quickly matured into a government-initiated standard that was aimed at LMS’ being able to share content with each other and to this end “SCORM” was born. SCORM, an acronym for Sharable Content Object Reference Model, is a legacy standard still employed within eLearning today.
Most organisations have an understanding of the value of data and a lot of data is already being collected. Unfortunately, this does not cover all areas and hence, there are gaps in the data collection efforts. One of those areas that has traditionally been neglected is the training environment and there are different reasons for this. The cost of collecting data has traditionally been higher than what is possible today, primarily due to older generation systems being deployed. Another factor has been a lack of interest in the subject by training departments, placing a low or zero value on potentially available data. This is however changing at a rapid rate and training departments have come to understand that their training efforts are a key aspect of the organisation’s overall strategy. As such, top training officials (often with the support of the finance department) are working on sound data strategies, enabling them to not only prove the value of their efforts, but monitor trends, help staff members reach their full potential, do career planning and generally plan ahead in all matters HR. This trend Deloitte has illustrated in their 2018 Human Capital Trends Report for South Africa, in which is highlighted that three quarters of organisational respondents noted that people data is considered the driver of value. In their bottom line Deloitte recommends the deliberate use of data for value extraction for obvious reasons.
So how is measurability, data and LMS’ combined? As previously outlined, data collection for the purpose of measuring the entire training department including the value that the said delivers for the organisation is near to the impossible. While some may argue that their LMS measures in great detail and that their training department is run like a swiss watch mechanism, a simple question to the financial department on what value the training department has delivered in the past financial year almost always solicits the same response: “we do not know” or “it is impossible to measure the value of training”. This certainly is the case with SCORM based LMS’ since SCORM (including the later developed “Tin Can API” as well as “xAPI”, both which are effectively a defibrillation attempt at SCORM) in essence only enable the measurement of Kirkpatrick Levels 1 and 2 i.e. how satisfied the learners were with the lesson and what the learners have studied respectively. No more, no less – and these benchmarks are simply not an indicator of value.
Having said this it is not to say that LMS’ have been in a complete stasis for the past 20 years. Many LMS’ have claim to be “Next Generation” and while they certainly incorporate many distinct modules and features, they in essence deliver more of the same only with a different look and feel. For example, five years ago “gamification” was the order of the day, which has since been relegated to the kiddies corner since most conversant L&D managers have quickly learnt that the key to unlocking learner potential does not lie in moving words into buckets but rather in motivating through rewards or, better yet, engaging content. Next Generation would only be true to the word if the LMS were completely revolutionary from the ground up; for example, the shackles of SCORM removed entirely. Next Generation would furthermore mean relinquishing of authoring tools and allowing course authors to make use of tools that they are already comfortable with and versed in, such as PowerPoint, Word, Keynote, Pages, MP4 videos, YouTube and so on (thereby also ensuring backward compatibility!). These formats would also mean portability of files without the interloping of legacy software or LMS restrictions; in other words: free movement of content at the behest of the author. The penultimate however of Next Generation would be measuring well beyond Kirkpatrick levels 1 and 2; specifically, the behavioural change of the learners subsequent to training interventions as well as the return of expectations and/or investment. This form of Next Generation translates to measuring all levels of the Kirkpatrick evaluation of training effectiveness and being able to extrapolate data that comprises not only eLearning but also the classroom environment, including practical as well as formative / summative training environments. Creating and demonstrating value is an absolute necessity if one wants to ensure the long-term survival of one’s training department. Better yet, believing that one is adding value through what one does may be in order, knowingthat one is adding value and being able to back this up with hard evidence is surely infinitely more satisfying and motivating.
While this type of LMS with the stated capabilities may seem futuristic and as having spawned from the land of milk and honey, only one of those two attributes ring true: the software does originate from South Africa and it is a very real solution. Skypiom’s Knowledge Management System has not only challenged the status quo of learning delivery but moreover learning measurability. This proven cloud-based solution is deployed within some of South Africa’s leading organisations within the insurance, financial and retail environments but has applicability in organisations spanning from 100 to 30,000 employees. Through its avantgarde and scalable software architecture that is easy to use and its multifarious capabilities, the Knowledge Management System has been the only LMS in South Africa endorsed by the SA Board for People Practices.
In closing, as the rooster said to the chickens as he entered the coup holding nothing more than an ostrich egg: “I am not lamenting but would like to bring to your attention what is being done elsewhere”. To see this metaphor in action, please visit www.skypiom.com.
By: Thomas Kritzer (Managing Director: Skypiom)